Protect your business with Incident Response Services
Cyberattacks can happen at any moment, day or night. While you can’t predict them, we help you mitigate their impact effectively. Our responsive incident response team is led by experienced professionals and powered by advanced technology.
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What Is Incident Response?
Incident response defines the processes and strategies that companies use to plan, respond, mitigate, and manage cybersecurity incidents. The primary objective of incident response is to minimize the damage and disruption caused by attacks and, when necessary, restore operations as soon as possible.
What Types of Security Incidents We Cover
Ransomware
This is a type of malware that blocks the victim’s access to their data or a computer system until they pay the attacker a ransom.
Phishing attacks
These scams can be emails, websites, messages, phone calls, or voice messages and aim to trick users into sharing sensitive data.
DDoS attacks
These occur when hackers attempt to attack a website or app and flood the servers with traffic, disrupting the functionality.
Insider threats
These happen when authorized users intentionally or accidentally misuse their legitimate access, which leads to compromising activities.
Supply chain attacks
They target organizations through a third-party vendor and use it to inject malware and infiltrate a system or network.
Financial crime
This includes all kinds of illegal activities that are committed to obtain financial gain or deceive financial systems.
What Are the Incident Response Steps We Follow?
While the specifics of an incident response plan may vary depending on the nature and size of your organization, the process typically follows six steps:
Step 1.
Preparation
This first step involves the creation of processes, incident response drill scenarios, and assessment of the incident response plan. It can also include collecting contact information from key employees who are able to ensure immediate access when a breach occurs.
Step 2.
Identification
This step allows us to confirm whether a security incident has occurred. If that’s the case, we will start to document it, gather evidence, and determine who discovered the breach, its scope, impact on operations, and potential source.
Step 3.
Containment
Next, we’ll focus on preventing the security incident from spreading further and minimizing its impact on the organization’s systems and data. This typically involves isolating affected systems, blocking malicious activity, and taking immediate actions to stop the breach.
Step 4.
Eradication
This step includes completely removing malware or unauthorized access, as well as identifying and patching vulnerabilities, determining the weaknesses that contributed to the incident, and implementing long-term solutions to prevent similar incidents in the future.
Step 5.
Recovery
It’s extremely important to get back to business as usual after an incident and restore affected systems so your organization can resume operations without any risks. This is where we recheck, test, and verify that everything works as intended.
Step 6.
Lessons learned
This final step is just as important as the others because it allows for everyone to discuss the main learnings from the incident, and analyze and document all aspects of the breach. At the same time, it’s an opportunity to identify areas for improvement.
Why Work With Us
We are available 24/7
Incidents can occur at any time, day or night. You can call us no matter the hour to handle cyberattacks effectively.
We are fast
We can assist you during a 30-40 minute phone call, or we can come wherever you are, depending on what flights are available.
We’re global
You can rely on our incident response team regardless of your location, by providing onsite or remote assistance.
We use the latest tech & tools
We combine the best tech and tools to manage incidents as efficiently as possible, with minimal business disruption and downtime.
Methodology & approach
We employ the best tactics to make sure the threats are contained before they do too much damage.
Frequently Asked Questions
What is a security incident?
A security incident is any event that compromises the confidentiality, integrity, or availability of an organization’s network or information systems. These incidents can include unauthorized access, data breaches, malware infections, denial of service attacks, or any other breach of security policies.
What does an incident response team do?
An incident response team (IRT) is a group of experts who respond to, manage, and mitigate security incidents. They investigate, analyze, and resolve incidents, manage communications, develop and maintain incident response plans, and assess technology and training needs.
What is an incident response plan?
An incident response plan outlines an organization’s approach to handling security incidents such as data breaches and ransomware attacks. It details specific actions and procedures to mitigate incidents effectively, assigning responsibilities and defining steps to be taken at each stage of the incident. This plan enables organizations to respond promptly and efficiently to cyber attacks, minimizing their impact and facilitating recovery.
Why is an incident response plan important?
The incident response plan serves as a strategic roadmap, detailing the steps your organization should take in the event of various types of attacks. It ensures you can respond quickly and efficiently to protect your organization’s reputation and financial stability.
How do I know if my company is affected by cyber threats?
Here are some indicators to watch out for: unusual network activity, suspicious emails, unexplained system outages or slowdowns, changes in system settings, unexplained data loss or corruption, security alerts from tools, or ransomware messages. Regularly monitoring these signs and implementing robust cybersecurity measures can help detect and mitigate cyber threats before they cause significant damage to your company.
What are incident response services?
Incident response services are designed to assist organizations in responding to and mitigating the impact of cybersecurity incidents. These services typically include: incident detection and analysis, containment, eradication, recovery, forensic investigation, incident response planning, post-incident analysis and improvement, and 24/7 support and response.